Refund policy

We are a small family owned company and we care.  If you have any issue or concern please let us know via katrina@lenah.com.au. 

Our Refund and Replacement Policy

At Lenah Game Meats, due to the perishable nature of our products, we don’t offer refunds. We are a small company that really cares. If you have any concerns about your order, please let us know.

Damaged or Faulty Items

If your order arrives damaged, spoiled, or you believe it is unsatisfactory in any way, please get in touch with us immediately (within 12 hours of delivery) with a photo showing what you are concerned about.

Wrong Orders

If you receive an item that differs from what you ordered, please notify us immediately. We acknowledge that we do make mistakes.